ORDER CONFIRMATION AND PAYMENT CONDITIONS: we suggest to customers making their first order to Craft Art and wishing to examine the goods before paying to make use of Escrow, a payment service which allows a secure transaction for both customer and seller; in fact: 1) The customer reaches an agreement upon price and conditions directly with the seller; 2) the customer pays the agreed price to Escrow (not to the seller) by whatever means he prefers (credit card, bank transfer, postal order, cheque or cash); 3) the seller ships the goods; 4) the customer has 14 days at its disposal, in order to examine the goods and approve them; 5) once the customer confirmed his approval of the goods, Escrow transfers the money to the seller. If the customer, after examining the goods, does not find them satisfactory and wants to return them, Escrow refunds the purchase price immediately (net of shipping charges).
For further information, please visit www.escrow-europa.com
Service fees are charged to the customer’s account, please check fees on www.escrow-europa.com/escrow/english/finfaq.htm#costi.

Alternatively, the customer may decide to pay by means of direct bank transfer to the seller’s bank account (the right to return the goods within 14 days from receipt remains valid in this case also). In this case, the customer is kindly asked to credit with the total price, including shipping charges, the following bank account:
Bank: BANCA CREMONESE
Branch: Soresina (CR)
Country code: IT
Cin iban: 74
Cin bban: T
Abi: 08454
Cab: 57180
Account no.: 000000014712
Swift code: ICRA IT MM CM0
Upon notification by our bank of receipt of your transfer, we will immediately arrange the shipment of the goods (if they are in stock) or forward your order to the craftsman who will manufacture them (delivery times may vary, and are agreed upon on a single basis before the order is placed).
It is also possible to order the items cash on delivery.

SHIPPING: shipping of goods is normally made by courier. If the distance makes it possible, we can carry out the delivery personally.

WITHDRAWAL RIGHT: If the customer, after the delivery of the purchased items, is not fully satisfied with them, he is granted the right to return them, paying only shipping charges for the delivery to its home and return to our warehouse, in any case with no need to justify his decision (please return the delivery note and our receipt together with the goods). This right can be exercised within 14 days from receipt of goods. As soon as the returned goods are delivered at our premises, and after checking that they are not damaged, we will immediately refund the purchase price (net of shipping charges) by means of bank transfer.

For further information please contact: info@craftart.it